QUESTIONS & ANSWERS.
tell me about deposits...
- A non-refundable deposit is payable in advance of a wedding or large event booking in order to secure my services on the required date.
- Wedding & Event dates cannot be held without a deposit.
- This deposit will be deducted from the final Wedding/Event price on the day.
Payment
Payment for makeup services must be by cash, Bank transfer or Card. Unfortunately I do not take payment via cheque or PayPal.
Payment can be made in advance or on the day of the makeup service.
Trial makeup is to be paid on the day of the trial and the Wedding day makeup to be paid the day before via bank transfer, or cash/card on arrival.
Payment can be made in advance or on the day of the makeup service.
Trial makeup is to be paid on the day of the trial and the Wedding day makeup to be paid the day before via bank transfer, or cash/card on arrival.
Health & Safety
- Due to the Covid-19 virus, extensive measures will be put in place in order to protect myself, kit and my clients.
These measures will be updated once further guidance has been issued.
- Should you have any allergies these need to be made aware upon booking.
- Should any members of the client's party become abusive, threatening, offensive and/or violent; I reserve the right to terminate the service without a refund.
- For reasons of Health and Safety, we ask that clients and their party do not smoke during the makeup service being carried out.
- I will arrive with my own chair if required and a ring light. Therefore a secure plug socket will be required during the service. If you have chosen the Airbrush service, this will also require a plug socket.
- As I work on a freelance basis, when attending your household or venue I will require a clean work surface for me to use to place my products and tools on. Where this is not possible alternative solutions can be made however this area should also be clean & tidy.
What products do you use?
I only use premium & high-quality cosmetics, brands such as
TEMPTU, MAC, BOBBI BROWN, NARS, ILLAMASQUA, KIKO, CHARLOTTE TILBURY, P.LOUISE, KRYOLAN, URBAN DECAY & INGLOT.
These brands are designed to look good to the eye and, crucially, to the camera as well. These products are also chosen to ensure that your makeup lasts all day and into the night.
Should you have any allergies or special requirements such as vegan or cruelty free these need to be made aware upon booking.
TEMPTU, MAC, BOBBI BROWN, NARS, ILLAMASQUA, KIKO, CHARLOTTE TILBURY, P.LOUISE, KRYOLAN, URBAN DECAY & INGLOT.
These brands are designed to look good to the eye and, crucially, to the camera as well. These products are also chosen to ensure that your makeup lasts all day and into the night.
Should you have any allergies or special requirements such as vegan or cruelty free these need to be made aware upon booking.
What happens on the day?
- I will arrive at the location at the pre-agreed time, allowing sufficient time to set-up and apply makeup to client(s).
- I may require assistance with my kit to the location upon arrival.
- Wedding day services I will leave 1 hour prior to your service commencing to allow time for dresses, photos and celebratory drinks.
- As I work to a timescale it is important that the client(s) are ready for when I arrive to ensure a smooth running service.
Where do you travel to and do you charge for this?
- I will travel to a client’s home or wedding/event venue within a 10 mile radius from locations S40 and WF3 without incurring an additional travel expense.
- Distances beyond this will occur a mileage charge. This will be calculated and agreed at the time of your quote
- Any additional charges, such as parking and/or bridge toll will be invoiced to the client, and applies to both trial and wedding/event dates.
Gift vouchers
- Vouchers are available in any amount you wish from £10 upwards.
- Please note these vouchers are valid for a period of 12 months from the date issued on the front of them. After this period, the voucher will have expired unless a special arrangement is made directly with myself.
- These gift vouchers cannot be redeemed for cash.
- Any vouchers that appear to have been tampered with in any way will not be accepted as payment of services rendered.
cancellations
- Wedding Cancellations made by clients must be made at least 10 working days before the date.
- Please note that deposits are non-refundable.
- In the unlikely event that I have cancel an appointment for any reason, then every effort will be made to re-schedule (where possible). If a re-schedule is not possible (for example, wedding makeup) then all monies paid in advance (less trial fee(s), if applicable) will be refunded in full and contact details given for an alternative makeup artist.
- Special occasion makeup cancellations within 24 hours will incur a 50% fee.
*By paying a Deposit you are agreeing with the above Terms and Conditions*
